The Cancellation Policy feature allows the user to create a specific cancellation policy that can be applied to numerous or individual services. Creating the Cancellation Policy will allow customers to cancel their booking through the emails they receive (confirmation email, reminder email).
Note: Once the experience is cancelled, an email notification will be sent to all involved parties (customer, business, supplier-if applicable).
The Cancellation Policy is located in the Settings & Policies tab of each product, under the Cancellation Policy section.
Activate this option to allow the customer to cancel the booking.
Then, select the applicable cancellation policy or create a new one if required.
In order to create a new cancellation policy, click on Create New from the drop-down menu and complete the required fields.
Name: Enter the name of the cancellation policy.
Description: Enter the description of the cancellation policy.
Note: The text inserted will appear on the widget at the checkout stage of the booking process, on the email notification sent to the customer and on the Guest app.
Cancellation Timeline: Enter the time frame that will be applied to the cancellation policy in days, hours, or minutes. This will set the time frame after which the booking cannot be cancelled.
Example: If 2 days are selected, cancellations are not permitted less than 2 days prior to the experience’s start time.
Note: Alternatively, a new cancellation policy can be created from More > Data Management > Cancellation Policies. In this case the product(s) with which the policy will be linked also needs to be selected.
You can preview the product at any point, using the Preview button.
Once you have configured the Cancellation Policy, you can move on to Notifications.
If you are configuring Restaurants, you can move on to Configuration.