Can a customer cancel or edit a booking?

Currently, editing a booking is only possible for Business users, not customers.

More details, can be found here: How to edit a transaction, How to edit a specific session of a booking.

Customers can take the following actions:

1. Cancel a booking

To allow customers to cancel a booking, the Allow Booking Cancellation function must be enabled in the product's Settings & Policies section (More information can be found here).

2. Book or decline alternative bookings

Learn how to send alternatives in the How to send Alternatives guide.

3. Accept or Reject a proposed booking

Find out how to propose a booking in the How to propose a booking guide.

Notes:

Booking actions (Cancel, Book alternative/Decline alternatives, Accept/Reject) are available via the email notification sent to the customer and within the Guest App.

After any status change, (via email notification or Guest App), an automatic email is sent to all involved parties - the customer, business and supplier (if applicable)- with the updated booking details.