Currently, editing a booking is only possible for Business users, not customers (For more details, refer to the following guides: How to edit a transaction, How to edit a specific session of a booking).
Customers can take the following actions:
1. Cancel a booking
To allow customers to cancel a booking, the Allow Booking Cancellation function must be enabled in the product's Settings & Policies section (More information can be found here).
2. Book an alternative or Decline alternative(s)
Learn how to send alternatives in the How to send Alternatives guide.
3. Accept or Reject a proposed booking
Find out how to propose a booking in the How to propose a booking guide.
Notes:
After any status change, (via email notification or Guest App), an automatic email is sent to all involved parties - the customer, business and supplier (if applicable)- with the updated booking details.
Click on the following links to find out more about the Guest app, How to edit a transaction, How to edit a specific session of a booking.