The integration between EveryPay and Triparound allows customers to pay online for the activities offered by the Business, during the booking process. The online payment option reduces the time spent in communications with the customer and improves the hotel's operations.
How it works
Online/Direct bookings (by customer)
Once the EveryPay payment gateway integration is activated (refer to this guide for instructions), the customer can choose to pay with their credit/debit card during the Checkout step of the booking process as shown below.
By choosing to pay by credit/debit card and submitting the required data, the customer is transferred to the bank's validation page.
Back-office bookings (by Business)
In case the booking has been made by the Business on behalf of the customer/guest, through the dashboard BOOK NOW (i.e back-office booking process), then the payment link can be sent at a later stage to the customer in order to pay by credit/debit card.
To do so, proceed to the Bookings section, locate the specific booking on the table/list and from the Actions menu select the option Send Payment Link.
Following the completion of the booking and payment, all involved parties (Business, Customer, Supplier-if applicable) receive an email notification for the new booking which also indicates the selected payment method.
Details about the payment method can be found in the Bookings section, when visiting the specific booking and in the notification email the involved parties receive.
Note:
Customer's credit/debit card information filled in during the booking process is not saved or kept by Triparound.
More information regarding the EveryPay integration
About Payouts
The payout (i.e. the transfer of the amount received from booked activities to the Business’s personal bank account) occurs every Monday at midnight, following the execution of the activity.
There are two options on the payout timing:
The payout is processed before the execution of the activity (i.e., the first Monday after the booking is created).
The payout is processed after the execution of the activity (i.e., the first Monday after the activity is executed).
For efficiency reasons and in order to assure a smooth process in case a booking is canceled and the amount paid by the customer needs to be refunded, the payout is set by default to be materialised after the execution of the activity.
Note: If however, the payout needs to be materialised before and not after the execution of the activity, please contact Triparound to make the necessary adjustments.
If the supplier is allowed to receive payments directly from the customer, meaning that the "Enable payments on Supplier" functionality has been activated, then payment will be split between the Business and the Supplier, according to the agreed commision.
Example: If the agreed commission for a tour is 10% and the total cost of the tour booked is €300, then the Business will receive €30 excluding the credit/debit card fees and the Supplier will receive €270.
Notes:
The supplier needs to have an active account with the designated payment gateway. In this case a connection through Triparound is required and not a direct connection with the payment gateway.
The credit/debit card fees are charged to the Business and not to the Supplier.
Important note:
The payouts will not be executed until all required documents are verified by EveryPay. This process takes approximately from 5 to 10 working days.
About Refunds
In case a booking is canceled and the amount paid by the customer needs to be refunded, the Business needs to make the refund manually.
To do so, navigate to the Bookings section on the left-hand side menu, locate the specific booking for which a refund is required, then proceed to the Payments tab and click the Refund button.
More information on this can be found at the following link: How to make a refund to the customer.
Important note:
If payment is split between the Business and the Supplier, the system won't allow a transaction to be partially refunded. In this case, only full refunds are permitted.
How to start
Please refer to this guide in order to help you complete the payment gateway integration.
Contact Triparound to schedule the timing of the payout (in case the default setting needs to be changed).