PMS integration is essential for using the Participant fields in the booking process through both the widget and the dashboard BOOK NOW button.
For the Participant Fields to be used during the booking process, customer identification or validation is necessary.
This means PMS integration is required to use the Participant fields through the widget (for online bookings made by the customers/guests) and the dashboard BOOK NOW button (for back-office bookings made by the Business).
However, PMS integration is NOT required when using the BOOK FOR GUEST or BOOK FOR ITINERARY functions (if the Itineraries feature is enabled). These functions apply to a specific customer, meaning the customer has already been identified or selected before proceeding with the booking.