Triparound

Find answers to common questions and concerns to help you use the platform more effectively.

Frequently Asked Questions

Learn how to make products bookable for the upcoming season in advance to maximize booking opportunities and improve operational planning.

How can products be made bookable for a new season?

Existing schedules can be updated to reflect a new season, year, or operating period, without the need to create new ones.

How to update existing schedules

Learn the difference between the available product statuses in the Triparound dashboard.

What does each Product status mean?

Learn how to create coupons for shared products across different accounts to manage pricing flexibility and offer tailored promotions.

How to create coupons for shared products

Learn how to craft creative and informative product presentations that capture attention, communicate value clearly and drive engagement.

How can product information be displayed to customers?

Guidance on product setup and management within the system.

About Products

Learn how to manage user permissions to control what can be viewed and accessed in Triparound.

How can I limit a user's access rights?

Covers frequently asked questions about user accounts, permissions and access settings.

About Users

Learn how multiple sessions can be booked at once with just one booking action.

Can multiple sessions be booked at the same time?

Refers to the available options a customer has to manage their booking from the email notification or the Guest App.

Can a customer cancel or edit a booking?

Want to find out who created or edited a booking? Here is where this information can be found.

How do I know who created/edited a booking?

Learn what the Referral source is, how to set it up and the advantages of using it.

What is the referral source and why use it?

Learn how customers can settle multiple bookings in a simple and flexible way.

Can customers make bulk payments?

Answers to common questions about creating and managing bookings throughout the platform.

About Bookings

Learn how to maintain an accurate and up-to-date customer database.

How can I update customer details?

Avoid duplicate guest profiles by using a consistent guest email address for every back-office booking, ensuring accurate customer records and easier booking management.

Why do I see duplicate guest profiles, and how can I correct them?

Everything needed to manage customer information and resolve common questions.

About Customers

Learn how to set up fixed pricing for a product using the Guest Type feature.

How to apply fixed pricing to a product (Guest Type functionality)

Refers to the steps needed in order to be able to apply different pricing per session/schedule.

How to apply different pricing per session/schedule

Learn how to create pricing for extra participants.

How to create pricing for extra participants

Learn how to create and price add-ons, enabling optional extras while maintaining clear and flexible pricing for experiences.

How to set up add-ons and their pricing

Covers frequently asked questions related to the pricing element of your products.

About Pricing

Learn whether you can customize specific elements on the Triparound widget so that they match your branding.

Can I change the colors, fonts and other design elements on the widget to match my branding?

Learn how to configure multilingual content on the widget to connect with a broader audience and improve overall guest experience.

How to set up multilingual content on the Triparound widget

Learn how the font family URL can be configured to match specific styling requirements.

How to set up the font family URL

Want to apply guest validation on widget only for specific products? Got it covered!

Can guest validation be applied on the widget for specific products only?

Learn how to optimize product display on the widget by modifying the widget code or URL.

How to show only the “Things to Do” or “Transfers” tab in the widget

Covers how to customize the widget’s appearance, set languages and configure product display options.

About Widget Customization & Display

Learn how and when Supplier's data can be modified.

Can I edit Supplier information?

Learn how supplier commission changes affect existing and future transactions.

Will a change in a supplier's commission update existing transactions?

Learn how supplier payments are handled when a customer completes an online booking using a credit card.

How are suppliers paid for online bookings with credit card payments?

Learn how to modify an existing supplier agreement and keep agreements up to date in real time.

How to update an existing supplier agreement

Explains how to manage suppliers, their information and related workflows.

About Suppliers

Find out how data flows between your PMS and Triparound.

Does the PMS get updated with information entered in Triparound?

Find answers to common questions related to the PMS integration.

About PMS Integration

This article outlines how to use the Participant fields effectively, depending on whether Guest validation is passed or skipped.

Using the Participant fields in the booking process

Find out where the participant fields applied on a product are displayed.

Where do participant fields appear?

Find out where the participant fields applied to a product are saved.

Where are participant fields stored?

PMS integration ensures participant fields are correctly linked, prefilled when possible and free of duplicates by validating the customer during the booking process.

Is PMS integration required to use the participant fields?

Answers to common questions about managing and using participant-related data fields.

About Participant Fields

Find out how marketing email automations could work without a PMS integration.

Can I send marketing emails automatically without a PMS integration?

Learn how to set up custom email sending from your own domain so that emails appear coming directly from your business.

How to set up the email sender

Learn how reminders are sent to customers via email and WhatsApp before an activity takes place.

Can I send reminders to my customers, and how do they appear?

Learn where to view the delivery status of automated emails to verify successful customer communications and quickly identify delivery issues.

Where can I see if an automated email was sent to a customer?

Find answers to common questions related to notifications and marketing emails.

About Emails & Notifications

Learn how to quickly locate a specific ticket to support efficient ticket management and faster customer support.

How can I find a specific ticket?

Learn what each ticket status means to better understand and track a ticket’s lifecycle.

What do the different ticket statuses mean?

Answers to common questions about tickets

About Tickets

Find out how to process online payments occurring on Triparound if you are an accountant.

Invoicing procedures when a customer pays online

Learn how to keep your company’s billing information up to date in Triparound to ensure uninterrupted service and account accuracy.

How can I update my company’s billing information in Triparound?

Find guidance on payment handling, invoicing workflows and updating billing information.

About Invoicing & Billing

Learn about Triparound's GDPR compliance.

Triparound and GDPR compliance

Provides information about Triparound's compliance with data protection regulations and user consent policies.

Legal, Privacy & Compliance

Go to triparound.com

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