The Guest Guides feature in Triparound’s Guest App allows Businesses to transition from traditional PDFs to dynamic interactive solutions, presenting important trip information in an organised and creative way.
This feature enables Businesses to add and share information with their guests through the Guest App. Each Guest Guide can be associated with one or more units and shared with guests on their itinerary.
To access the Guest Guides navigate to the left-hand side menu under More > Guest Facing.
How to set it up
1. To create a new Guest Guide click on New Guest Guide at the top right-hand side of the screen.
2. In the pop-up window, complete the required fields:
Guest guide name: Enter the name/title of the Guest Guide.
Guest Guide type: Choose a type from the available options:
Area Guide: Provides general information about the surrounding area, such as local attractions, restaurants, activities and recommended local tours.
Note: Displays on the Home page (if the itinerary's check-out date has not passed and the itinerary is active) and within the My trips page of the Guest app.
Amenities Guide: Offers details specific to the accommodation or property, such as room features, services, facilities and house rules.
Note: Displays in the Accommodation section of the My Trips page in the Guest app.
Set Guest Guide as a default for all guests?: Enable this option to display the guide on the Welcome/Home page of the Guest App.
Internal notes: Add any notes for internal use only. These will not be visible to the guest.
Note: The internal notes will appear in the Internal notes column on the Guest guides table.
Cover Image: Drag and drop an image or click to upload one.
Note: Recommended image size (in pixels): 1200 x 700.
3. Once the Guest guide has been created, open it to continue with the setup. The Fundamentals and Associations tab will be available for further configuration.
Fundamentals
About
In this section, the information entered earlier will be displayed, such as Guest Guide Name, Guest Guide Type and Cover Image.
Sections
Multiple sections can be created to populate the Guest Guide with the necessary details. To create a new section, click Add section.
In the pop-up window, complete the following fields:
Section name: Enter the name of the section.
Internal notes: Add any internal notes for this section.
Note: The “Internal notes” are for internal use only and are not displayed to the guest.
Media: Drop an image(s) or click in the empty area to upload and create an image carousel.
Note: Recommended size (in pixels): 1200 x 700
Info: Enter the content that will be displayed to the guest. Text inserted can be formatted.
Note: This “Info” will be visible to the guest in the guide.
Is this section essential to the guest's stay?: Enable this option if the section is essential, and it will appear on the Home page of the Guest app.
Associations
In the Associations tab, Units created under the Accommodation product type can be linked to the specific Guest Guide. To do so, click on Associate.
In the pop-up window, select one or more units to be associated with the specific Guest Guide.
Notes:
The units that are associated with the Guest Guide will appear in the Units table and can be disassociated at any time by selecting Disassociate from the Actions menu.
Associated Guest Guides will also be displayed under Units within the Products > Accommodation section.
Guest Guide Display
Area guide(s) are displayed to the customer on the Welcome/Home page of the Guest app (if the itinerary's check-out date has not passed and the itinerary is active) and within the My Trips page.
Welcome/Home Page:
My Trips page:
Amenities guide(s) are displayed under the associated accommodation in the My Trips page. If set as the default, it will also appear in the Essential stay info section on the Home page.
My Trips > Accommodation page:
Welcome/Home page (if set as default):
Important note:
Amenities guides are linked to the accommodation unit associated with the Trip. If no guides are connected to the unit, or if no accommodation reservation has been made for that unit in the itinerary, the Amenities guides will not appear in the Guest app.
Once a Guest Guide is selected, the guest can see all sections based on their predetermined order.
On each Section the guest can see all images on a gallery carousel as well as the pertinent information (text) for that particular section.
Note: By clicking on the gallery image, the image is enlarged on a full screen and the guests are able to swipe right to see the rest of the images.
*As this feature may not be available for all accounts, please contact your Customer Success Manager to enable it.