The integration between WhatsApp and Triparound allows the Business to automatically send message notifications to Suppliers and Customers about new bookings and updates to existing ones.
Businesses can leverage this integration to:
Increase Customer Satisfaction: Make it easier for customers to access their bookings and trip details, contributing to a smoother and more enjoyable journey.
Reduce Friction and Operational Costs: Deliver booking information and updates to Customers and Suppliers and send reminders to customers, minimizing manual effort and operational expenses.
How it works
When a booking (direct or back-office) is created or updated, Suppliers and Customers receive a WhatsApp message containing key booking details, such as the product booked and the booking ID. The message also includes a URL to the booking details.
Customers can use the link to:
Access their personal guest web app
View their booking details
Pay online
Cancel the booking
Suppliers can use the link to:
View detailed booking information
Manage the booking
More information regarding the WhatsApp integration
WhatsApp message definition: Each new booking automatically creates a new "Utility Conversation" as mentioned by Meta. A conversation lasts for 24 hours, during which any number of messages exchanged count as a single conversation.
Conversation Rules: Currently, conversations started by Triparound's automated notification messages are no-reply by default. This means that customers are not able to respond to these conversations.
Note:
Triparound does not keep track of conversations or messages. The Business should log in to their WhatsApp account to manage incoming customer messages.
Message Templates: The templates used in WhatsApp are always pre-approved by Meta to maintain quality and ensure compliance with their anti-spam policies. The Business has two options: use the default templates or create custom ones. In both cases, the message templates must be approved by Meta. More details on this can be found below on How to Start.
Pricing
The pricing is determined by Meta's conversation-based fee combined with an operational per-message fee.
Meta's conversation-based fee (per receiver’s country) below:
Market | Conversation-based fee |
Chile | €0.0166 |
Mexico | €0.0083 |
North America | €0.0033 |
Rest of Central & Eastern Europe | €0.0292 |
Rest of Western Europe | €0.0249 |
Spain | €0.0166 |
United Kingdom | €0.0182 |
The operational fee is €0.012 per message, fixed irrespective of the sender's or receiver's location, and applies to all WhatsApp messages exchanged.
Example:
A business in Chile sends 1,000 messages over the course of a day. These messages result in 700 single conversations, classified as utility conversations. The cost breakdown is as follows:
Conversation-based fee (applicable to new conversations):
Rate: €0.0166 per utility conversation
Calculation: 700 × €0.0166 = €11.62
Operational fee (applicable to all messages):
Rate: €0.012 per message
Calculation: 1,000 × €0.012 = €12.00
Total Cost: €11.62 + €12.00 = €23.62
Invoicing: Triparound invoices the Business for the total amount, covering both the conversation and operational fees.
How to Start
To start integrating WhatsApp with Triparound:
Proceed to More > Integrations > Notifications > WhatsApp and follow the instructions provided on the platform.
Then, you will be redirected to Meta’s environment to finalize the account setup. After completing the setup actions, the account status on Triparound will appear as "Pending" and awaiting validation from Meta.
Once the account is validated, proceed to the WhatsApp > WhatsApp Templates page to configure the message templates you will be using. Select if the default templates or new ones will be used:
Default Message Template (example):
To choose these templates, click on the Actions column right next to the template message and click Submit. You can preview the templates before submitting them.
Custom Message Template Creation: To edit the default templates, click on the Actions column right next to the template message you wish to change and follow the steps mentioned on the platform.
Note: Following this step, the selected templates will be pending acceptance by Meta. Once the selected templates are accepted, the Business will receive a direct email at the connected email address with the WhatsApp account, notifying them that the WhatsApp templates have been approved.
Once message templates are set up, the next step is to enable WhatsApp notifications for Customers and/or Suppliers.
For Customers:
Enable notifications related to the booking of an activity to customers by activating the specific functionality within the My Company >Settings > Communication Settings section.
Optional: Enable notification reminders to customers by clicking on the corresponding functionality on each product's setup page.
For Suppliers:
Enable notifications to the suppliers that need to receive WhatsApp notifications by activating the specific functionality from within the supplier page. To do so:
Visit the specific supplier(s) page.
On the Actions column within the Agreements, select Edit.
Update the Communication Types field by selecting WhatsApp.
Note:
Customers and suppliers must have active WhatsApp accounts to receive notifications.