Table of Contents
1. Payments on Supplier is activated
In order to be able to perform a partial refund on a transaction, the Payment on Supplier function should not be activated. To check if this function is activated, proceed as follows:
Proceed to the Suppliers section and select the specific supplier that has been linked to the related product(s).
On the Agreements section, identify the required agreement(s) and click on the Edit function found within the Actions button.
Check if the Enable payments on Supplier function is activated.
In case you wish to partially refund a transaction the specific function should be disabled.
2. You have selected to connect "Directly" with your preferred payment gateway
If you have chosen to connect with your preferred payment gateway "directly" instead of "through Triparound" this means that full or partial refunds cannot be performed through the Triparound platform. In this case, full or partial refunds can only be performed directly through the payment gateway interface. Please contact the system administrator within your organization for more information.
For more information on online payments, please refer to the Stripe or Everypay articles, depending on which of the two payment gateway options you have activated on your account.
To learn more about refunds visit the following article How to make a refund to the customer.