Automated email activity provides visibility into the status of each email sent for an itinerary. Reviewing this information makes it possible to confirm whether an email was successfully delivered, identify failed or pending deliveries, and support faster issue resolution. It also helps ensure reliable customer communication by providing a clear record of automated email activity.
View email delivery details
To view automated email information for a specific itinerary:
Open the relevant itinerary
Navigate to the Activity tab
Select Emails
The Emails page displays information for each automated email associated with the itinerary, including:
Automation Name – The name of the email automation.
Initiated – Indicates when the automation was initiated.
Status – Shows whether the automation is active or inactive.
Email Address – The recipient's email address.
Enrollment – Indicates whether the customer is enrolled in the automation.
Delivery Status – Confirms whether the email was successfully sent.
Delivery Date – Displays the date and time of the latest delivery attempt.
Learn more here: How to send email templates automatically (Email Automation feature)