The redesigned Widget provides a faster and more intuitive way for customers to find services and complete bookings. Improved filtering, clearer product information, and a more structured booking process make it easier to browse, compare, and book available products.
The Widget display depends on the widget type selected during configuration.
1. Multi-product widget
When a multi-product widget is created and shared with customers, products are displayed in two tabs, depending on the remaining configuration settings:
Things to do: Includes Experiences, Restaurants, Rentals and Services.
Transfers: Includes Transfers available for online booking.
Note:
A Widget can also be configured to display a single tab only: Things to do or Transfers.
For more information, see Widget Redesign: API and Widget Parameter Updates
Things to do
The Things to do tab, provides access to available products, with filtering options to help narrow down the results.
Each product displays:
Product name
Brief description
Advertised price
Advertised duration, when applicable
Selecting a product opens its details, including information such as:
Minimum and maximum number of participants
Product Description
At a glance
Highlights
Other available product information
A booking can be initiated directly from the product details page.
How to make an online booking
Step 1: Activity selection and booking configuration
During this step, customers can:
Select their preferred activity or service
Review the product information
Configure the number of participants or quantity
Select the preferred date and time
Review and select the applicable pricing
Step 2: Complete the Checkout and Finalize the booking
Once the above have been completed, clicking Go to check-out leads to the check-out step of the booking process.
During this step, customers can:
Complete their contact details
Complete any additional required information (e.g. allergies)
Select the preferred payment method and enter their credit/debit card details, if applicable
Provide consent to any required Terms of Service, Privacy Notice, or other policies, and Complete booking.
Transfers
The Transfers tab, provides access to the transfer routes available for online bookings.
Transfer options can be located by selecting the relevant locations in the Where from and Where to fields, as well as in the Pickup Location and Drop-off Location fields (if applicable).
How to make an online booking
Step 1: Select transfer details
During this step, customers can:
Select the number of participants and luggage items
Select the transfer route by choosing the relevant Where from, Where to, Pickup Location and Drop-off Location (if applicable)
Select the preferred date and pickup time
Step 2: Select pricing/resource
Once the above have been completed, clicking Let's go! leads to the next step of the booking process.
During this step, customers can:
Review their transfer booking request (From/To, Pickup, Drop-off, Date & Time)
Select the applicable pricing/resource
Review the total price of the booking request
Step 3: Complete the Checkout and Finalize the booking
Once the above have been completed, clicking Go to check-out leads to the check-out step of the booking process.
At this stage, customers need to complete the checkout information as described in the Things to do section (Step 2).
Actions available during checkout
The following actions can be performed at any point during the checkout process for both type of products (Things to do, Transfers):
Review the booking request
Add a special request or note
Redeem a coupon/voucher (if applicable)
Review the cancellation policy (if applicable)
Review detailed pricing information
Important:
When Guest validation is enabled on the widget, reservation verification may be required before proceeding with the booking. Select the relevant option (Verify reservation to proceed/ I have a reservation), enter the required details and continue with the booking.
2. Single product widget
When a single product widget is created and shared with customers, the specific product page is displayed.
The product page provides detailed information about the selected product and allows a booking to be made directly.
The booking process follows the same steps described in the Things to do section.