The Tickets feature allows for the creation of a ticket with a unique QR code for each participant of the booking that can be scanned using the equivalent Triparound scanner app. This feature can be used for activities/events where tickets and management of the tickets is required.
1/ Enabling the Tickets feature
In order to create tickets for a specific product proceed to the product's Settings & Policies > Tickets section.
As a first step, enable the function Generate QR code for each participant of the booking. Then, if required, enable the rest of the functions that will become available and also specify the time period in which the customers are allowed to check in.
Generate QR code for each participant of the booking
Activate this function to generate a unique QR code for each participant of the booking.
Example: A booking with 2 participants is made for an event taking place on September 1st and September 2nd. In this case, four QR codes in total will be generated for the particular booking- two for each participant for each of the booked days.
Allow batch scanning of the whole booking
Activate this function to allow for all tickets of the booking to be scanned automatically all at once. In this case, when the first QR code is scanned, the app recognizes that there are multiple tickets associated with the booking and provides you with the option to automatically check-in all remaining tickets of the booking (without having to manually scan all the tickets).
Note: Applies only if more than one ticket is included in the booking.
Allow ticket(s) to be scanned multiple times
Activate this function to allow for the same ticket/QR code to be scanned more than once.
Example: Hop on Hop off Bus tour where the ticket holder may use the service on multiple occasions, therefore requiring the ticket to be scanned repeatedly.
Specify the time period customers can check in before the start time of the activity.
Enter the time frame that will determine the check-in period before the activity’s start time in days, hours, or minutes.
Example: If 2 hours is selected, check-in is permitted only 2 hours prior to the activity’s start time. If an activity is scheduled to start at 10 p.m. check-in is allowed from 8 p.m. onwards and until 10 p.m.
Note: It is mandatory to populate at least one field within this section.
Specify the time period customers can check in after the start time of the activity.
Enter the time frame that will determine the check-in period after the activity’s start time in days, hours, or minutes.
Example: If 2 hours is selected, check-in is permitted up to 2 hours after the activity’s start time. If an activity is scheduled to start at 10 p.m. check-in is allowed until 12 midnight.
Note: Completion of these fields is optional. Default settings for hours is 1 - please adjust accordingly.
2/ Creating the Tickets
In order for the ticket to be created and in turn for the QR codes to be generated, a booking needs to be made. Only once the booking status is CONFIRMED only then will the tickets be automatically created.
3/ Sending the Ticket(s) to the customer
Once the booking is made and confirmed, in order for the customer to receive the ticket(s), an email notification needs to be sent. This email notification will include the QR code(s) corresponding to each participant and session booked.
Note: If required, the tickets can also be downloaded as a PDF from within the email notification.
The PDF document will display as follows:
4/ Scanning the Tickets
In order to scan the tickets using a mobile device proceed as follows:
Enter the Triparound’s scanner app: hub.triparound.com
Log in with your Triparound credentials.
Enable the camera
Start scanning the QR codes.
If the scan is successful, the below pop-up message appears:
If the scan is unsuccessful, the below pop-up message appears:
If the customer has already checked-in, the below pop-up message appears:
If the customer checks in too early, the below pop-up message appears:
If the customer checks in too late, the below pop-up message appears:
If the booking has been cancelled, the below pop-up message appears:
Note: Once logged into the Triparound scanner app, the user will be prompted to install the app on his mobile device. This action is recommended in order to have quick access to the scanner app.
5/ Managing the Tickets
All tickets created are listed within the Tickets section on the left-hand side menu.
Within the Tickets table, the corresponding information is available (Booking ID, Ticket ID, Event date/time, Check-in date/time, Customer, Check-in status).
Note: If required, the Check-in status of the ticket can be changed manually from the equivalent field.
Additionally, the Ticket ID and Check-in status are shown within the booking in the equivalent section.
