In order for the customers to pay online for their bookings using their credit/debit card, online payments should be enabled. To do so, set up one of the available payment gateways (EveryPay, Stripe etc.), enable the online payment option to your account and activate this for as many products as necessary.
Once the above steps are completed, customers can pay online for their bookings, either through the widget or through the Guest App.
1/ Online payment through the widget
When an online booking is made by the customer through the widget in order to be paid online, Pay now needs to be selected during the booking process.
By selecting Pay now, the card validation fields appear.
Once the required data have been completed, the customer can COMPLETE the booking.
2/ Online payment through the Guest App
In case a booking has been made by the Business on behalf of the customer through the dashboard BOOK NOW or inserted in an itinerary, it can be paid online as long as the Credit/Debit card payment method has been selected.
In this case, the email notification received by the customer will have a Pay Now indication.
By clicking on Pay Now, the customer is redirected to the Checkout page of the Guest app where Proceed to payment needs to be clicked to continue.
Alternatively, by clicking on Manage booking displayed on the email notification, the customer is redirected to the specific booking within the Guest app, which will be indicated with a Payment pending status.
The booking can be paid by clicking on Go to check out.
Online payments can also be made by proceeding to Trips & Bookings within the Guest App and clicking on Complete payment.
Bulk Payments
On the Checkout page within the Guest app, the customer can also perform bulk payments - pay for multiple bookings for which the credit/debit card has been selected as the payment method and are indicated with a pending payment status.
At this stage, the customer can choose to pay all or some of the outstanding bookings.
Once Proceed to payment is clicked, the customer is prompted to complete the credit card information and click Pay.
Back office bookings - Send payment link
In case a booking is made back-office on behalf of the customer and the customer wants to pay by credit card, the payment link can be sent to them through the Actions button of the specific booking.
Alternatively, the payment link can be sent from within the booking.
In this case, the email notification received by the customer will have a Pay Now indication. By clicking Pay Now, the customer is redirected to the Checkout page of the Guest app in order to complete the payment.
In case Itineraries are used, the payment link can also be sent from within the itinerary in order for the customer to proceed to the payment of the booking(s).
In this case, the email notification received by the customer will have a Pay Now indication. By clicking on Pay Now, the customer is redirected to the Checkout page of the Guest app in order to complete the payment.
Click on the following links to learn more about the Guest app, How to make a refund to the customer and How to edit a transaction.