Uploading custom images in the Triparound dashboard helps maintain consistent brand communication across guest-facing channels, including the Widget and Guest App. It also helps customers easily recognize your products and make informed decisions.
If no image has been uploaded, a placeholder or default image is automatically displayed to maintain a consistent visual experience and ensure that products and content remain visible to customers. These placeholders can be replaced at any time by uploading a custom image.
Where are placeholders or default images displayed?
Placeholder or default images may be displayed in:
The Widget
The Guest App
Placeholders in the widget
If no image has been uploaded for a product that is included in a widget, a placeholder is displayed.
Note: This applies to Experiences, Restaurants, Rentals and Services.
How to update the placeholder
Navigate to Content & Media > Media for the relevant product.
In the Gallery field, upload the image to display.
Note: The first image added to the Gallery replaces the Triparound placeholder.
Placeholders and default images in the Guest App
Placeholders or default images may appear in the Guest App in the following cases:
Case 1: Product image
If no image has been uploaded for a product that is displayed in the Guest App, a placeholder is displayed.
Note: This applies to Experiences, Restaurants, Rentals and Services.
How to update the placeholder
To update this image, follow the steps described in the Widget above.
Case 2: Guest App welcome page
If no Cover image has been uploaded for the Guest App, a default image is displayed on the Guest App welcome page.
How to update the placeholder
Navigate to More > Guest Facing > Guest App > Branding > Home.
In the Cover image field, upload the image to display.
Case 3: Category image
If no image has been uploaded for a category that is included in the upselling sections of the Guest App, a placeholder is displayed.
How to update the placeholder
Navigate to More > Data Management > Categories.
Select the relevant category.
Navigate to Content & Media > Media.
Upload the image to display.
Case 4: Accommodation unit image
If no image has been uploaded for the accommodation unit associated with an itinerary, a placeholder is displayed when a customer selects the unit in the Guest App.
How to update the placeholder
Navigate to Products > Accommodation in the left-side menu.
Select the relevant accommodation record.
Navigate to the Units section.
Locate the relevant unit and click Edit room.
Navigate to the Media tab and upload the image of preference in the available field.
Click SAVE.
Important:
If a PMS integration is active, relevant updates to accomodation images are managed through the PMS.
Case 5: Guest Guide or section image
If no image has been uploaded for a Guest Guide or one of its sections, a placeholder is displayed when a customer selects the Guest Guide or section in the Guest App.
How to update the placeholder
To update the image displayed for the Guest Guide, proceed as follows:
Navigate to More > Guest Facing > Guest Guides.
Locate the relevant Guest Guide and click its name to open it.
In Fundamentals > About, upload the image to display in the Cover image field.
To update the image displayed for a specific section of the Guest Guide, proceed as follows:
Follow steps 1 and 2 above to open the relevant Guest Guide.
Navigate to Fundamentals > Sections.
Locate the relevant section and click Edit section.
In the pop-up window, upload the image to display in the Media section.
Click SAVE.