The Guest App is a digital platform that gives guests a single place to plan, book and manage their stay. It brings together everything needed throughout their journey - from browsing experiences and reviewing proposals to making payments and staying in touch with the team.
With a simple and intuitive interface, the Guest App helps guests take action quickly, stay informed, and make decisions at every stage of their experience.
What guests can do in the Guest App
The Guest App allows guests to explore, book and manage experiences or services offered independently. With clear visibility into available options and intuitive tools, guests can easily shape their stay based on their interests, schedule and preferences.
Through the Guest App, guests can:
Browse and book experiences
Review proposed experiences or alternative bookings
Accept or decline proposed activities
View upcoming bookings at a glance
Make secure online payments
Cancel bookings if plans change
By combining discovery, decision-making and booking management in one place, the Guest App gives guests full control and flexibility - resulting in a smoother, more personalized experience from start to finish.
Additional benefits
Personalization and Profile management
The Guest App creates continuity across every stay, ensuring each experience feels tailored and aligned with guest preferences. By keeping personal details and preferences up to date, it helps shape smoother interactions with guests and more relevant recommendations over time.
Guests can:
Update their personal details easily
Keep preferences current
Receive smarter recommendations and clearer communication
Faster decisions, less friction
By centralizing proposals, alternatives and confirmations, the Guest App reduces uncertainty and minimizes back-and-forth communication. Guests stay informed, while teams can act faster - resulting in a smoother experience for everyone involved.
Seamless communication via WhatsApp
Guests can communicate directly through WhatsApp within the Guest App for quick questions or updates. This familiar, real-time channel keeps conversations clear and accessible while maintaining a consistent connection throughout the stay.
Access to Guest Guides
The Guest App provides access to curated Guest Guides, offering helpful information in one convenient place. This allows guests spend less time searching for information and more time enjoying their stay.
For more information about the Guest app, see: