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Error message: "Please check Supplier agreement status"

This article describes the reason why the specific error message appears during the back-office booking process.

Updated over a month ago

1. The Supplier agreement set on the Business account is inactive.

If the above error message "Please check supplier agreement status" appears while you are trying to make a back-office booking, it means that the Supplier agreement associated with the specific product is Inactive and therefore all the products associated with this specific Supplier agreement are not bookable.

To resolve this issue, follow the steps mentioned below:

  • Proceed to the Suppliers section and select the specific supplier.

  • Then, change the status of the agreement to Active.

  • Click on the dashboard BOOK NOW button again to restart the booking process.


To learn more about Suppliers click on the following link How to set up Suppliers.

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