Table of Contents
1. Payments on Supplier is activated
In order to be able to perform a partial refund on a transaction, the Payment on Supplier function should not be activated. To verify whether this function is activated, proceed as follows:
Navigate to the Suppliers section and select the supplier linked to the relevant product(s).
On the Agreements section, locate the applicable agreement(s) and select Edit from the Actions menu.
Check whether the Enable payments on Supplier option is activated.
If partial refunds are required, this option must be disabled.
2. Direct connection to a payment gateway is selected
When a direct connection to a preferred payment gateway is configured (instead of using an intermediary platform), refund actions cannot be performed within the platform. In such cases, full or partial refunds must be processed directly through the payment gateway interface.
For further assistance, contact the system administrator within your organization.
For additional information on online payments, refer to the article corresponding to the active payment gateway in your account (such as Stripe or Everypay).
To learn more about refunds, refer to the article: How to make a refund to the customer.