Table of Contents
1. The product is not assigned to an accessible category or is not included in any category
Access to specific categories may be restricted, which can prevent certain products from being visible. Additionally, if a product is not assigned to any category, it will not appear in the system.
The system administrator within your organization should review the following:
Open the specific user profile from the Users section and verify which categories are assigned (i.e. those the user has access to). Grant access to additional categories if required (refer to the relevant article for more details: How to invite and manage users)
Open the product setup page and review the associated categories.
If the product is not assigned to any category, or is assigned to a category not accessible to that user, update the category associations accordingly.
If a new category is needed, refer to this guide.
2. The product belongs to a different business
The product may be associated with a different Business that is not accessible under the current account.
In this case, the system administrator within your organization should be contacted to share the product with the appropriate account.
3. The product is not in the current view
The product may not be associated with the Business currently selected in the account view.
If access to the Master Account feature is available, select the Business account from the top-left corner and choose the Business accounts that should be visible.
Note: Ensure that the required account(s) are selected, then click "See x business(es)" to save the selection.
If the Master Account feature is not available, switch to the relevant business account via the user menu by selecting Switch Business.
4. The product does not exist
The product being searched for may not exist in the system.
In this case, contact the relevant department or responsible party within your organization for product creation and management in Triparound.