When customers make a booking themselves through the booking widget, payment is completed immediately using their credit or debit card during the booking process.
However, when a booking is created in the back office on a customer's behalf, payment is not collected automatically. Instead, the customer can securely complete the payment through the Triparound Guest App using a credit or debit card. This eliminates unnecessary back-and-forth communication, speeds up the payment process, and helps ensure pending bookings are completed quickly and conveniently.
Prerequisites
Before customers can pay for back-office bookings through the Guest App:
The Credit/Debit Card payment method must have been selected when the booking was created in the back office.
The booking(s) must have a Payment Pending status.
How customers can make a bulk payment
To complete a bulk payment, the customer should follow these steps:
Step 1: Once in the Triparound Guest App, navigate to the Checkout page.
Note: Customers can access the Triparound Guest App by clicking Pay now in the email notification they receive after a booking is created.
Step 2: Select the bookings to be paid.
Note: The customer can select all outstanding bookings or only the ones they wish to pay.
Step 3: Click Proceed to payment.
Step 4: Enter the credit/debit card details in the required fields.
Step 5: Click Pay.
Learn more here: How customers can pay online