Reminder notifications can be sent to customers before an activity takes place via email or WhatsApp, reminding them of a booking made for a specific activity or service. These reminders are scheduled in advance and relate to a specific booking.
Reminder notifications can be configured for each product in Settings & Policies > Notifications.
To learn more, see Notifications.
Display
Below is how reminder notifications appear to customers across the available communication channels: Email and WhatsApp.
Email reminder
This email is sent ahead of the scheduled activity and restates the booking details already shared in the confirmation email, while clearly indicating that it is a reminder.
Email subject: Email Reminder - Booking #xxxxxxxx | Product Name
Email template:
WhatsApp reminder
The WhatsApp message is sent before the experience and highlights the key booking details, making it easy for customers to recognize and prepare for their upcoming activity.
WhatsApp template:
Note:
The WhatsApp template shown above is a default example and can be customized to better reflect your brand and communication preferences.