Table of Contents
1. Schedule is not updated
Product schedules need to be updated regularly to reflect the availability of the current/upcoming season.
Outdated schedules may result in unavailable or missing time slots on the widget calendar.
Learn more here: Schedules
2. Schedule is deactivated
For a product to be bookable, its schedule needs to be active.
If the schedule is deactivated, availability will not appear on the widget calendar.
3. Schedule usability is set to offline
To enable online bookings, the schedule’s Usability setting must be configured as either Online or Both (Online/Offline).
If it is set to Offline, the product will not be available for booking through the widget.
4. Schedule is not properly associated with pricing elements
Each product’s pricing elements must be correctly linked to the schedule(s).
Missing or incorrect associations may prevent availability from displaying or functioning properly.
Learn more here:
5. Groups are not updated
If the Groups functionality is used and new schedules or pricing elements are added afterward, the relevant group settings must also be updated.
Failing to do so may result in incorrect or missing availability.
Learn more here: Using Groups to set up a product with alternative schedule and pricing parameters (Groups functionality)
6. Supplier schedules are not updated
If a product is created and managed by a Supplier (i.e. the Supplier is the product owner and has shared it with the Business), it is their responsibility to keep schedules up to date.
Outdated schedules may result in availability issues on the widget calendar.
In such cases, contact the associated Supplier to request the necessary updates.
Learn more here: How Suppliers can share their products