Grouping selected activities into Categories creates a more intuitive browsing journey for guests, making it easier to present offerings, highlight relevant options and maintain a consistent structure across the platform.
At the same time, it supports faster, more efficient operations behind the scenes by simplifying daily tasks, reducing search time and improving data visibility for back-office teams.
These benefits extend across both the customer-facing experience and internal processes, as outlined below.
1. Organized online presentation
Organizing related products and services into clear categories, allows customers to easily filter the available options and explore what is relevant to them, enhancing the overall browsing experience.
A well-structured category system improves navigation, helps customers surface the right activities and services faster and supports a smoother, more intuitive booking journey.
2. Easier navigation during the back-office booking process
Back-office users can narrow down searches by focusing on a specific Category. This reduces time spent browsing through unrelated services and enables faster, more efficient customer support.
3. Simplified management through category filters
Categories can be applied as filters across tables and reports within the platform (such as Sales and Bookings report), making it easier to retrieve targeted data and gain meaningful insights.
4. Limited user access based on Categories
Access can be restricted based on Categories, allowing teams to focus only on what is relevant to their role (for example, F&B teams accessing only restaurant-related Categories). This improves resource allocation and helps reduce the risk of errors.
For more details, refer to this article: How to invite and manage users
Learn more here: How to create and use Categories