Guest validation ensures that reservation details are verified, allowing only guests staying at the accommodation premises to proceed with booking selected product(s). External visitors cannot complete the booking.
Example: Spa therapies may be offered only to guests who have an accommodation reservation.
How Guest Validation can be applied
Guest validation can be configured at two levels:
Company level
When enabled on a company level, validation applies to all products.
Product level
When enabled on a product level, validation applies only to the specific product.
How to enable Guest Validation for a specific product
Navigate to the desired product
Go to Settings & Policies > Bookings
Enable Guest validation on widget – Product level (overrides company setting for this product)
Save changes
What happens when enabled
When product-level guest validation is enabled:
The company-level setting is overridden for that product
A guest validation step is added for the specific product before booking completion
Required fields must be completed by customers/guests before proceeding with the booking
If validation is successful, certain Customer Info fields are automatically pre-filled during checkout
Important:
If guest validation is enabled at the company level, it applies to all products by default - even if not enabled at the product level
To apply validation only to specific products:
Disable it at the company level
Enable it individually on selected products
Click here to find out more on the guest validation settings on a company level.
Click here to find out more on the different payment methods for successful & skipped validation.