The Audit section of a booking shows who made changes to the booking, including who canceled it. This can help distinguish between customer-driven and internal cancellations and provide useful information when reviewing bookings or resolving disputes.
How to access this information
Information about who canceled a booking can be found in the Audit section of the specific booking.
To find this information, follow the below steps:
Step 1: From the left-hand menu, navigate to Bookings.
Step 2: Locate the relevant booking using the Search or Filters functionality.
Step 3: Open the booking page by clicking the Product name.
Step 4: Navigate to the Audit tab to view the booking history and identify who canceled the booking.
Notes
The Audit section displays updates made to a booking in chronological order and indicates who made each change. For cancellations, it identifies whether the booking was canceled by a Back Office user or a Customer.
The Audit section is not updated when a booking is edited through email notifications.
Learn more: How to manage your Bookings