When creating a booking through the dashboard BOOK NOW (back-office booking process) without going through the guest validation step, the only mandatory fields on the Checkout are the customer’s first name and last name - a booking cannot be completed without this information.
Note:
If the booking is made by validating the customer first (dashboard BOOK NOW with the guest validation step, or BOOK FOR ITINERARY), certain customer data (including first name, last name and email address) will already be prefilled on the checkout step and cannot be edited.
What happens when the email is not available at the time of booking
In case a booking is made without validating the customer first, when the first and last name are inserted but the email address is not entered, and the user proceeds to complete the booking:
The user will see a warning message in which they can either Cancel and revert back to the booking or Make Booking to continue and complete the booking without the email address.
If the booking is made without the email address, the system creates a customer record and automatically assigns a system-generated email in the format:
[email protected]Consequently, this specific booking is associated with the newly created customer record.
The customer cannot receive email notifications, future status updates regarding the booking or Marketing email templates until the real email is added.
Good practice: As the email address serves as the unique identifier for customer records on the platform, once the real customer email becomes available, update it in the Customer's profile. The change will automatically reflect in the booking and in the Guest App, enabling notifications, email communications and Guest App visibility.
Click on the following link to find out more on How to make a booking using the BOOK NOW button.