When a supplier is created in a business account and invited to join Triparound, they gain access to their own dedicated Triparound account/dashboard. Within this account, suppliers can access and manage bookings exclusively for the products linked to them.
Moreover, once a supplier is associated with a specific product, they receive email notifications for bookings/ booking status updates referring to this product, as long as the relevant communication settings have been activated in the business account.
1. Dashboard Elements
The basic platform menu in a supplier's account can be found on the left hand and consists of the Dashboard, the Calendar, the Bookings, the Products, the Tickets and the Reports. Additional submenu selections can be found in the More section.
Dashboard
The Dashboard is essentially the "Home Page" of the Triparound platform and the first page to see when logging into Triparound. By default, it displays all the bookings associated with the specific account sorted by created date.
Through this section, the booking statuses can be changed and specific actions can be performed.
Click the following links to learn more on How to manage your bookings, on Booking Statuses and on Actions that can be performed through the Actions button.
Calendar
The Calendar displays all bookings - for all product types - in a calendar view, based on their execution date.
Click here to learn more on how to manage your calendar.
Bookings
The Bookings section displays by default all bookings, along with useful information, in chronological order based on the created date. From this section all same actions can be performed as in the Dashboard.
Click here to learn more on how to manage your bookings.
Products
Products refer to the product types offered in Triparound (Experiences, Restaurants, Transfers, Rentals, Services). A specific product type can be selected in order to see the products already created by the supplier or create a new one.
To learn how to set up products visit this guide.
Once the products have been created by the supplier, they need to be shared with the Business.
Click here to learn more on How Suppliers can share their products.
Tickets
All tickets created are listed within the Tickets section on the left-hand side menu.
Note: This applies to the products that have been created in the specific Triparound account (the supplier account in this case, ie. supplier is the product owner).
Click here to learn more on How to manage tickets.
Reports
Suppliers may access the below two reports through their Triparound account:
Refunds Report - Displays a list of the refunds processed.
Transactions Report - Displays all transactions along with detailed information such as Product, Original Price, Selling Price and Total Due.
More
The More section includes additional elements pertaining to:
Data Management such as Guest Types, Custom Fields, Blocked Days etc.
Marketing, and more specifically Discounts
Guest Facing, and more specifically Branding
Integrations, and more specifically Payment Gateways
Account, and more specifically Company Settings
Some of the above elements can help configure the products created by the supplier, while others help configure the supplier account's settings.
Important note:
If the supplier is allowed to receive payments directly from the customer (a setting configured on the business Triparound account), they need to have an account with one of the designated Payment Gateways (EveryPay, Stripe or Mercado Pago). In this case a connection through Triparound is required and not a direct connection with the payment gateway.
2. Email Notifications
As long as the business activates the email sending to suppliers, suppliers receive email notifications for any new bookings and any booking status updates concerning the products associated with them.
Email notifications for new bookings
Once a new booking for a product associated with a supplier is made, supplier may receive one of the below email notifications:
Email notification requiring action from supplier - applies to pending bookings.
Email notification informing the supplier for the new booking (no action is required from the supplier) - applies to confirmed bookings.
Pending bookings
In case of pending bookings, an email notification with the below format is sent to supplier. Through this email, specific actions can be performed: accept/ hold, reject the booking or send alternatives.
1. ACCEPT the booking
Click the ACCEPT button to be redirected to following web page. The pop-up window informs about the booking confirmation.
Click the Go to Dashboard button to be redirected to your Triparound dashboard.
Alternatively, close the pop-up window and insert notes in the available fields - Customer Notes and/ or Internal Notes. By clicking on the UPDATE NOTES button, the booking will be updated accordingly and the updated information will be displayed in both the Business' and the Supplier's Triparound account.
2. HOLD the booking
Depending on the Booking Model applied on a specific product, a booking hold may be possible, instead of accepting it directly. In such case the ACCEPT button in the above email template, will be replaced by a HOLD button.
Click the HOLD button to be redirected to the following web page. The pop-up window informs about the hold on the booking.
By selecting “Hold”, the supplier essentially indicates that there is availability for the selected service and will hold onto it on behalf of the business.
For more details on the Supplier Hold feature click here.
3. REJECT the booking
Click the REJECT button to be redirected to the following web page. The pop-up window informs about the booking cancellation.
4. SEND ALTERNATIVES
Click the SEND ALTERNATIVES button to be redirected to the Bookings section of your Triparound account and the specific booking, if already logged in. Alternatively, log in first.
Navigate to the right-hand side and click on the 3 dots.
On the window that will appear make the appropriate modifications on the Schedule or/and Price and click on APPLY.
Set the Expiration Time (in days, hours, minutes), indicating at which specific time the option expires and the alternatives are therefore no longer available to be selected.
Click on SEND ALTERNATIVES once done.
Important note:
Once the preferred selection is clicked in the email notification and any required actions are performed, the Triparound dashboard will get automatically updated. In case there is a change in the booking's status a new sequence of emails will be sent out to all involved parties (Customer and Business & Supplier).
Confirmed bookings
In case of confirmed bookings, an email notification with the below format is sent to supplier and no further action is required.
Click on MY DASHBOARD to be redirected to your Triparound dashboard.
Alternatively, click on QUICK VIEW, to be redirected to a web page for quick access to the booking details and the Notes section.
Email notifications for booking status updates
Once a booking for a product associated with a supplier gets updated (change in dates, booking cancellation etc.), supplier will receive a relevant email notification.